Shipping & Returns

Velnue.com is for USA Orders Only

You're currently on our USA website (velnue.com), which is dedicated only to orders delivering to addresses in the United States.

If you're looking to place an order to be delivered to a different country, please visit the appropriate website.

 

Pre-Order Discount & Anticipated Shipping Date

Our Dispensers and Hand Sanitizers are currently in production, anticipated to ship out in April of 2021.

Pre-order discounts are automatically applied when you add items to your cart. The discount will decrease each month as we near the shipping date, according to the following schedule.

Discount Discount Period 
25% Jan 1 - Jan 31
20% Feb 1 - Feb 28
15% Mar 1 - Mar 31
10% Apr 1 - Shipping Date

 

If you'd prefer to wait until stock is here, sign up for updates at the bottom of the page and we'll notify you when we're ready to ship.

 

Free Shipping

Orders that total 60 USD or more ship for free. Orders under that threshold have a flat rate of 10 USD.

 

Dispenser Returns

You can return your New and Unused dispenser within 45 days of receiving for full refund. Just email us at smile@velnue.com for return instructions.

 

Dispenser 90-Day Warranty

If your dispenser stops working due to a manufacturer's defect, we'll send you a new one. Simple as that.

 

Sanitizer Returns

Unfortunately due to shipping and safety regulations, we cannot accept any hand sanitizer returns.

 

Cancellation Policy for Pre-Orders

You may cancel your velnue.com pre-order at any time before shipping. Simply email us at smile@velnue.com with your order number and the name on the order, and we'll cancel the order right away.

 

 

If you have any questions, email us at smile@velnue.com. We usually respond within 24hrs.