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Shipping and Returns

Get Free Shipping when your order is over $100. Flat rate of $9.95 when under this threshold.

Shipping and Returns Policies

Get free shipping when your order is $100 or more. Flat rate of $9.95 when under this threshold.

We ship to anywhere in Canada and the USA; however, due to drug and safety regulations, we only ship hand sanitizer to addresses in Canada.

Orders placed before 10am PT on a business day will be shipped out the same day.

Our inventory is located at multiple warehouses across Canada and the USA, meaning sometimes your order will actually arrive the same day.

However, shipping times may vary depending on stock levels at each warehouse. You should budget anywhere from 1 to 7 business days.

Unless otherwise written on the product detail page, once you receive your order, you have 30 days to begin the returns/exchanges process.

Here are some rules and exceptions:

  • Dispensers and Diffusers must be unused and in their original packaging.
  • Essential Oils must be unused and unopened. This means that the seal on the outer box must still be intact.
  • Due to hazmat shipping and drug safety regulations, we cannot accept any hand sanitizer returns.

To initiate a return or exchange, please email us first at smile@velnue.com. We will provide clear instructions.

We're usually very quick to cancel your order upon request. However, we're also very quick at shipping, so we cannot guarantee that we'll be able to cancel your order in time.

Your satisfaction is our top priority, so if you have a product that's not working as promised, please email us right away so that we can solve the problem with you. Many times we can troubleshoot with you to get the product working properly.

No matter what, the first step is to email us at smile@velnue.com

To initiate any return, exchange, or defect claim, or for any other inquiry,

please email us at smile@velnue.com