Shipping & Returns

Where We Ship To

Orders placed on velnue.com only ship to the Lower 48. For Canadian orders, please visit velnue.ca.

As we grow, more states and international locations will become available.

     

    Anticipated Shipping Dates

    • 50ml Travel Size bottles are now shipping!
    • June 15: 350ml bottles and 1L Refills
    • July 30: Orders containing dispensers

    *Please note that these are not guaranteed dates. Your order may ship out before or after. No matter what, you're always welcome to cancel your order any time before your order ships, receiving a full refund.

     

    Pre-Order Discount Code

    Many of our products are currently only available for pre-order. For that reason we're offering a limited time 10% discount on all products. Simply use the discount code of "preorder" at checkout. Some restrictions do apply. 

     

    Orders Over 60 USD Ship for Free

    Orders under that threshold have a flat rate of 6.95 USD.

     

    Dispenser Returns

    You can return your New and Unused dispenser within 45 days of receiving for full refund. Just email us at smile@velnue.com for return instructions.

     

    Dispenser 90-Day Warranty

    If your dispenser stops working due to a manufacturer's defect, we'll send you a new one. Simple as that.

     

    Sanitizer Returns

    Unfortunately due to shipping and safety regulations, we cannot accept any hand sanitizer returns.

     

    Cancellation Policy for Pre-Orders

    You may cancel your velnue.com pre-order at any time before shipping. Simply email us at smile@velnue.com with your order number and the name on the order, and we'll cancel the order right away.

     

     

    If you have any questions, email us at smile@velnue.com. We usually respond within 24hrs.