Shipping & Returns

Where We Ship To

Orders placed on velnue.com ship only to the Lower 48 States in the US. For Canadian orders, please visit velnue.ca

As we grow, more international locations will become available.

     

    Anticipated Shipping Dates

    • 50ml Travel Size bottles are now shipping!
    • July 30: 350ml bottles and 1L Refills
    • August 30: Orders containing dispensers

    *Please note that these are not guaranteed dates. Your order may ship out before or after. No matter what, you're always welcome to cancel your order any time before your order ships, receiving a full refund. 

     

    Free Shipping on Orders Over $15 USD

    Orders under that threshold have a flat rate of 6.95 USD.

     

    Dispenser Returns

    You can return your New and Unused dispenser within 45 days of receiving for full refund. Just email us at smile@velnue.com for return instructions.

     

    Dispenser 90-Day Warranty

    If your dispenser stops working due to a manufacturer's defect, we'll send you a new one. Simple as that.

     

    Sanitizer Returns

    Unfortunately due to shipping and safety regulations, we cannot accept any hand sanitizer returns.

     

    Cancellation Policy for Pre-Orders

    You may cancel your velnue.ca order at any time before shipping. Simply email us at smile@velnue.com with your order number and the name on the order, and we'll cancel the order right away.

     

     

    If you have any questions, email us at smile@velnue.com. We usually respond within 24hrs.

    Get Free Shipping

    Enjoy free shipping on all orders over $15 USD.

    shipping policy

    Premium Ingredients

    We don't cheap out. That's why our foaming hand sanitizer is so delightful to use.

    Explore Ingredients

    Are you still gellin'?

    Our foam makes it feel like a cloud is giving you a manicure.

    Benefits of Foam