Shipping & Returns
Velnue.com is for USA Orders Only
You're currently on our USA website (velnue.com), which is dedicated only to orders delivering to addresses in the United States.
If you're looking to place an order to be delivered to a different country, please visit the appropriate website.
- Canada (velnue.ca)
- Other countries coming soon
Pre-Order Discount & Anticipated Shipping Date
Pre-order discounts are automatically applied when you add items to your cart. The discount will decrease each month as we near the shipping date, according to the following schedule.
|25%||Jan 1 - Jan 31|
|20%||Feb 1 - Feb 28|
|15%||Mar 1 - Mar 31|
|10%||Apr 1 - Shipping Date|
If you'd prefer to wait until stock is here, sign up for updates at the bottom of the page and we'll notify you when we're ready to ship.
Orders that total 60 USD or more ship for free. Orders under that threshold have a flat rate of 10 USD.
You can return your New and Unused dispenser within 45 days of receiving for full refund. Just email us at firstname.lastname@example.org for return instructions.
Dispenser 90-Day Warranty
If your dispenser stops working due to a manufacturer's defect, we'll send you a new one. Simple as that.
Unfortunately due to shipping and safety regulations, we cannot accept any hand sanitizer returns.
Cancellation Policy for Pre-Orders
You may cancel your velnue.com pre-order at any time before shipping. Simply email us at email@example.com with your order number and the name on the order, and we'll cancel the order right away.
If you have any questions, email us at firstname.lastname@example.org. We usually respond within 24hrs.