Shipping & Returns

Pre-order Shipping Date
We anticipate that all pre-orders will ship out in March 2021. Not ready to pre-order? Then sign up to be notified when stock has arrived and is ready to ship.

Shipping Locations
Currently, we only ship to Canada and USA. Canada orders will ship from Canada and USA orders will ship from USA. There won't be any duties on your order.

Flat Rate Shipping
Every order ships out for $12 CAD (~$9.00 USD).

Dispenser Returns
You can return your "new and unused" dispenser within 45 days of receiving for full refund. Just email us at smile@velnue.com for return instructions.

Dispenser 90-Day Warranty
If your dispenser stops working due to a manufacturer's defect, we'll send you a new one. Simple as that.

Sanitizer Returns
Unfortunately due to shipping and safety regulations, we cannot accept any hand sanitizer returns.

 

If you have any questions, email us at smile@velnue.com. We usually respond within 24hrs.

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